Effective Date: March 10, 2023
This Privacy Policy describes how Au Pair Wave (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website located at www.aupairwave.com (the “Website”) and the services we offer (the “Services”). This Privacy Policy applies to both families seeking childcare providers (including au pairs, caregivers, nannies, and nurses) and individuals seeking childcare positions (collectively, “Users”).
1. Information We Collect
We collect several types of information from and about Users of the Website and Services. This information can be categorized as follows:
- Personal Information: This includes information that can be used to identify an individual, such as your name, contact information (including email address, phone number, and mailing address), date of birth, nationality, passport information, references, educational background, employment history, and emergency contact information.
- Demographic Information: This may include information such as your household size, the ages of your children, and any special needs.
- Content Information: This includes information you provide when you create a profile on the Website, such as your childcare experience, preferences, qualifications, hobbies, and interests.
- Usage Data: This includes information about how you use the Website and Services, such as the pages you visit, the searches you perform, the information you view, and the features you use.
- Device Information: This includes information about the device you use to access the Website, such as your IP address, device type, operating system, browser type, and unique device identifiers.
2. How We Collect Information
We collect information from Users in a variety of ways, including:
- Directly from Users: You provide us with Personal Information, Demographic Information, and Content Information when you create a profile on the Website, apply for a childcare position, or request information about our Services.
- Automatically: We collect Usage Data and Device Information through cookies and other tracking technologies.
- From Third Parties: We may receive Personal Information about you from third-party agencies or partners that provide childcare services. However, we will only collect such information with your consent or if permitted by law.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate the Website and Services
- To process your registration and create your profile
- To connect you with potential childcare providers or families
- To facilitate communication between Users
- To screen documents and references provided by applicants
- To provide you with customer support
- To personalize your experience on the Website
- To send you marketing communications, such as newsletters and promotional offers (you can opt-out of these communications at any time)
- To improve the Website and Services
- To comply with the law
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- With Your Consent: We will share your information with third parties when you give us your express consent to do so.
- With Our Service Providers: We may share your information with third-party service providers who help us operate the Website and provide the Services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have disclosed.
- With Agencies: In order to finalize the hiring process, we may share your contact details with our partner agencies located in the childcare provider’s home country or the family’s host country. These agencies will be responsible for processing any necessary paperwork and ensuring compliance with local regulations.
- To Comply with the Law: We may disclose your information if we are required to do so by law or by a valid legal process, such as a subpoena or court order.
- To Protect Our Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of ourselves, our Users, or others.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
6. International Data Transfers
Au Pair Wave is a global company with operations in multiple countries. Your information may be transferred to, stored in, and processed in countries other than your own, where data protection laws may be less stringent than those in your country. By using the Website and Services, you consent to the transfer of your information to these countries.